Oversee daily hotel operations and ensure seamless service delivery across all departments
Supervise and coordinate front-of-house and back-of-house staff to maintain service standards and operational efficiency
Address guest concerns and complaints promptly, ensuring resolution and guest satisfaction
Monitor and maintain security protocols, guest safety, and property protection throughout the shift
Conduct regular property inspections to ensure cleanliness, maintenance standards, and compliance with hotel policies
Manage emergency situations and coordinate appropriate responses in accordance with hotel procedures
Prepare and submit detailed shift reports documenting incidents, guest feedback, and operational issues
Liaise between departments to ensure effective communication and collaborative problem-solving
Support revenue management initiatives and assist with occupancy optimisation strategies
Conduct staff briefings and provide guidance on service excellence and operational procedures
Ensure compliance with health, safety, and hygiene regulations across all areas of the hotel
Manage key control systems and maintain security of restricted areas and valuables
Assist with staff training, induction, and performance management as required
Respond to maintenance requests and coordinate with engineering teams for timely resolution
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