The Drop Shipment Expert ensures efficient distribution of Metro Own Brand products, supporting the sCore strategy. The role drives goods availability and customer satisfaction through seamless order processing and timely delivery. By enhancing supply chain transparency and optimizing performance, this role reinforces Metro International Supply reputation as a reliable partner for Metro countries, by ensuring on-time, in-full deliveries.
- Receive and accurately process customer orders, ensuring all necessary details are captured for flawless execution.
- Provide proactive and clear communication to customers, offering updates on order status, potential challenges, and resolution timelines.
- Act as the primary point of contact for customer inquiries, ensuring a high level of service and satisfaction.
- Plan and schedule transportation, working closely with carriers, customers, and suppliers to ensure on-time and in-full (OTIF) delivery.
- Resolve logistical issues promptly to maintain delivery timelines and customer expectations.
- Monitor and support carrier performance management to ensure adherence to desired Service levels.
- Collaborate with external customs experts to prepare and verify accurate export documentation for international shipments.
- Ensure compliance with all relevant regulations and standards to facilitate smooth cross-border transactions.
- Work with internal departments, including procurement, supplier collaboration, and operations, to monitor and enhance supplier and carrier service levels.
- Actively participate in cross-departmental initiatives aimed at optimizing order-to-delivery processes.
- Utilize dashboards to monitor key performance indicators (KPIs) related to order processing, transportation performance, and service levels.
- Analyze data trends and provide actionable insights to drive improvements in logistics operations and customer satisfaction.
- Recommend and implement process enhancements to achieve operational excellence and cost efficiencies.