• Grow account production. Develop account plans, conduct regular sales calls and manage assigned accounts to increase contracted room nights, market share and repeat business.
• Manage the sales pipeline. Maintain a disciplined pipeline of qualified leads and opportunities, with next actions, expected value, decision-makers and accurate CRM updates.
• Handle corporate contracting. Prepare corporate rate proposals, negotiate within approved commercial guidelines and coordinate RFP submissions, renewals and negotiated-rate reviews.
• Sell the complete destination. Promote guestrooms, extended stays, meeting spaces, dining and recreational facilities; identify cross-selling opportunities with Meetings & Events.
• Represent the hotel. Conduct client appointments, site inspections, familiarisation visits, networking engagements and relevant trade activities.
• Partner internally. Work closely with Revenue Management, Reservations, Front Office, Finance and Events to ensure commercially sound offers and a smooth client experience.
• Review results. Monitor production against targets, analyse business won or lost, track competitor activity and recommend corrective action when needed.
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