Assistant Manager, Quality Management Tech

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

• Develop and maintain solutions in Power Apps, Power Automate and Power BI that digitise QM processes such as audits, checklists, issue tracking, approvals and quality reporting.
• Collaborate with Ops and Quality leadership teams to turn process pain points into clear requirements, then deliver and test the solution.
• Define adoption criteria and success measures for each tool, and track usage against them.
• Run onboarding, user guides and training so new tools are used as designed.
• Review adoption data regularly and raise low-usage tools with the tool owner along with a recommendation to fix, retrain or retire.
• Keep documentation current, including process flows, data sources, connections, permissions and known limitations.
• Work with Quality leaders to develop and implement quality assurance and quality control strategies, policies, and procedures to drive operational excellence and elevate stakeholder and client satisfaction.
• Monitor key performance indicators (KPIs) related to transaction quality.
• Propose and implement process enhancements to enhance efficiency while maintaining accuracy standards.
• Stay up to date with industry trends, best practices, and regulatory requirements related to quality management in the Real Estate Industry and the processes supported by JBS.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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