Hello there, Guest Services superstar!
Ever heard the saying, "First impressions last a lifetime?" Well, guess what?
As our Guest Services Team Member, you'll be the wizard of welcoming, the maestro of memories, and the guardian of guest satisfaction. From the moment our guests arrive until the moment they depart, you'll help create memorable experiences while supporting our hotel across day, evening, and overnight shifts.
We're looking for flexible team members who enjoy variety, thrive in a fast-paced environment, and are happy to cover both reception and night shifts when needed. No two days (or nights!) are ever the same.
Why work for Accor and Novotel Cardiff?
At Accor, we're more than a global hospitality group – we're a world of opportunities. We welcome you just as you are and help you grow, learn, and develop throughout your career. Whether you're looking for flexibility around other commitments or experience in hospitality, we'd love to hear from you.
Our benefits include:
What you will be doing
As a flexible Guest Services Team Member, you'll support the hotel wherever needed, covering a variety of day and night duties including:
What we're looking for
Your team and working environment
You'll be a key member of our Front Office team and one of the faces of Novotel Cardiff Centre. You'll help make our guests feel at home, whether they're arriving first thing in the morning, enjoying a drink in the evening, or checking in after midnight.
This is a fantastic opportunity for someone looking for flexible work in a fun, friendly, and fast-paced hotel environment.
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