SUMMARY
The In Room Dining Server sells, delivers and accounts for products from the In-Room Dining department in a manner consistent with Fairmont standards. The Server assists with food deliveries, amenity deliveries, follows and manages Fairmont recipes, preparation and presentation guidelines; and provides food and beverage services in a cost-efficient manner. The Server ensures compliance with all liquor laws. These tasks are handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction. The IRD Server must ultimately uphold the values and mission statement of the Company while performing positional responsibilities and adhering to operational standards.
ESSENTIAL DUTIES and RESPONSIBILITES Include but are not limited to the following:
- Uphold the Fairmont Breakers values and mission statement while performing positional responsibilities
- Adhere to company policy and procedures, as stated in the company Handbook
- Consistently offer professional, friendly and engaging service
- Provide the highest quality service to all guests at all times, by instilling the company philosophy.
- Set up, break down and reset the In-Room Dining service station
- Speak with others using clear and professional language, and answer the phones using appropriate etiquette in accordance with company standards
- Deliver proper, efficient and friendly service to our guests in their rooms, pool deck, and other assigned hotel spaces
- Deliver orders, requests, and amenities in a timely manner to the correct rooms.
- Correctly set up trays and carts to be delivered according to the guests’ requests
- Engage and genuinely interact with guests while anticipating their needs
- Explain food and beverage items in detail to our guests
- Pick up and remove dirty trays and tray tables from guest rooms and guest floors
- Follow all hotel standards, LQA standards, and Forbes 5 Stars standards while conducting self-audits to ensure 100% compliance on all interactions with guests.
- Participate actively in the resolution of guest concerns.
- Complete any necessary opening and closing paperwork and side work duties as required
- Complete inventory and requisition forms
- Control costs and waste
- Work well with others as a team
- Prepare food and beverage as per guidelines
- Follow cash handling policies and procedures
- Assist in filling in at other F&B areas and/or outlets as needed
- Maintain regular and predictable attendance
- Perform other related duties as assigned