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Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
Role Summary and Key Responsibilities
The GQ QMO Enterprise Process Analyst plays a critical role in driving operational excellence, process governance, and continuous improvement across Micron's enterprise quality management system. This position combines system-level process stewardship, change governance leadership, and New Product Introduction (NPI) process optimization to ensure business processes remain effective, compliant, scalable, and aligned with Micron's strategic objectives.
This role is designed for an experienced professional who excels at the intersection of business process management, systems governance, operational analytics, and cross-functional collaboration. The successful candidate will work with stakeholders across Engineering, Manufacturing, IT, Quality, Supply Chain, and Business Units to improve enterprise processes, govern critical systems, and drive measurable performance improvements.
NPI System Level Process Steward (SLPS)
As the System Level Process Steward for the Introduce New Product (NPI) process, you will serve as the primary execution expert and advocate for the process, partnering closely with the System Level Process Owner (SLPO) and business process analysts. This role is responsible for ensuring the NPI process remains effective, compliant, and continuously improving while supporting business objectives across global manufacturing operations.
Key responsibilities include:
- Execute business process and improvement activities.
- Develop and maintain process artifacts.
- Lead or facilitate business process review and ensure business process meets the planned performance.
- Accountable to communicate timely on major changes of the process or where there are presence of non-conformities or new CSRs, etc and identify the need to conduct additional System Level Business Process Reviews.
- Make certain that the process continues to meet requirements for its stakeholders.
- Provide process metrics and improve performance results.
- Report performance to the stakeholders.
- Provide governance for business processes including adopting of this BPM standard, aligning with best methods and tools, and driving process excellence.
- Support process owner to define, document, improve, and sustain the process.
- Support process owner to assess process risk and implement treatment and contingency plans when required.
- Manage risk using the QMSRM App and monitor and update process failures and/or opportunities and mitigation plans as applicable.
- Coordinate business process improvement activities to maintain competitive edge.
- Support SLPO in Customer Requirements related efforts.
Non-Manufacturing Change Governance & Systems Ownership
This role serves as the business owner and governance lead for Micron's Non-Manufacturing Change Management process and supporting systems. You will ensure enterprise changes are managed consistently, efficiently, and in accordance with established governance requirements.
Key responsibilities include:
- Oversee execution and compliance of the Non-Manufacturing Change process across the enterprise.
- Monitor adherence to process requirements and drive accountability among change owners and stakeholders.
- Serve as business owner for the Non-Manufacturing Change Management system, ensuring system capabilities support process objectives.
- Partner with IT teams to prioritize bug resolution, system maintenance, and enhancement requests.
- Develop and maintain enhancement roadmaps based on business priorities and stakeholder needs.
- Analyze system usage trends, user feedback, and operational performance to identify improvement opportunities.
- Chair governance and steering committee meetings, facilitating decision-making, issue resolution, and prioritization activities.
- Develop reporting and performance metrics that provide visibility into process effectiveness, compliance, and business impact.
- Ensure process documentation, training materials, and user guidance remain current and effective.
NPI Reprocessing Reduction Champion
As the NPI Reprocessing Champion, you will lead cross-functional efforts to identify, analyze, and eliminate reprocessing activities that negatively impact manufacturing capacity, cycle time, and operational efficiency during NPI execution.
Key responsibilities include:
- Establish and maintain visibility of reprocessing trends across NPI programs.
- Analyze process data to identify root causes and systemic drivers of reprocessing.
- Lead cross-functional improvement initiatives focused on prevention rather than containment.
- Partner with Network Planning, Technical Engineering and Operations teams to improve process readiness and execution quality.
- Develop dashboards, KPIs, and reporting mechanisms to track reprocessing performance and resulting business impact.
- Facilitate structured problem-solving and lessons-learned activities to prevent recurrence.
- Drive standardization of best practices across sites and organizations to reduce variation and improve NPI efficiency.
- Influence stakeholders to implement changes that improve capacity utilization, cycle time performance, and overall NPI effectiveness.
Required Competencies
- Business Process Management – Demonstrates strong understanding of process governance, process ownership, and continuous improvement methodologies.
- Systems & Data Analytics – Uses data effectively to identify issues, measure performance, and drive improvements.
- Influence Without Authority – Builds alignment and drives action across diverse stakeholder groups and organizational boundaries.
- Program & Project Leadership – Successfully manages multiple initiatives, priorities, and stakeholders concurrently.
- Governance & Risk Management – Understands how to establish disciplined controls while enabling business agility.
- Problem Solving & Root Cause Analysis – Applies structured approaches to solve complex operational challenges.
- Communication & Facilitation – Communicates clearly with technical and non-technical audiences while effectively facilitating cross-functional discussions.
- Continuous Improvement Mindset – Passionate about simplifying processes and improving organizational performance.
- Business Agility & Strategic Flexibility – Quickly adapts priorities, work scope, and operating approaches to meet evolving business needs. Effectively navigates ambiguity, embraces change, and adjusts strategies to support shifting organizational priorities while maintaining execution excellence.
Required Qualifications
- Bachelor's degree in Engineering, Operations Management, or related field.
- 5+ years of professional experience in Quality, Manufacturing, Engineering, Operations, Process Excellence, Business Systems, Program Management, or related functions.
- Experience managing or supporting cross-functional business processes.
- Experience working with enterprise systems, process governance, or workflow management platforms.
- Strong analytical, organizational, and problem-solving skills.
- Motivated and able to work independently.
- Demonstrated experience driving process improvements and influencing stakeholders.
Preferred Qualifications
- Semiconductor manufacturing industry experience.
- Experience with New Product Introduction (NPI), Quality Management Systems (QMS), or Business Process Management (BPM).
- Experience serving as a process owner, process steward, system owner, or governance lead.
- Knowledge of change management processes and governance frameworks.
- Experience partnering with IT teams to define and prioritize system enhancements.
- Experience facilitating executive reviews, steering committees, or governance forums.
- Working knowledge of process improvement methodologies such as Lean, Six Sigma, or Operational Excellence frameworks.
- Experience leveraging AI, automation, or digital tools to improve process efficiency and business insights.
- Experience working in a global, matrixed organization with geographically distributed teams.
About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich lifefor all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.
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