Identify, develop and win new strategic accounts within the pharmaceutical and biotechnology industry, building relationships from initial prospecting through to contract award.
Own and develop a portfolio of key accounts, establishing account strategies, identifying growth opportunities and increasing share of wallet.
Build and maintain strong, multi-level relationships with key decision-makers, including Clinical Operations, Biometrics, Data Management, Statistics, Procurement and R&D stakeholders.
Develop a deep understanding of customer strategies, pipelines and outsourcing models to anticipate needs and position relevant SGS solutions proactively.
Drive new opportunities and expansion within existing accounts,
Lead strategic customer engagements, RFPs, negotiations and commercial discussions through to successful contract closure.
Develop and execute account plans and business development strategies, including target identification, opportunity qualification, pipeline development and revenue forecasting.
Actively build your network through industry events, conferences, professional networks and targeted business development activities.
Work closely with internal Clinical Research, Biometrics and commercial teams to develop tailored solutions and competitive value propositions.
Act as the voice of the customer internally, ensuring customer priorities are understood and reflected in proposals, delivery models and commercial strategies.
Establish strong internal stakeholder relationships and coordinate cross-functional teams around strategic opportunities and key accounts.
Maintain a high level of market intelligence, including competitor activity, outsourcing trends, pricing and customer priorities.
Ensure accurate and proactive management of opportunities, account plans and customer intelligence in the CRM system.
Contribute to the development of the Biometrics commercial strategy and identify new market segments, services and partnership opportunities.
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