Performance Services Coach

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Business Title - Performance Services Coach

Reporting To – India, Head of Performance Services

What this job involves:

Join our HR Operations team as a Performance Coach, where you'll play a pivotal role in delivering exceptional employee experiences across the performance services lifecycle. You'll collaborate closely with HR Business Partners and Centers of Excellence to ensure consistent, compliant, and compassionate handling of critical employee matters.  

What your day-to-day responsibilities will look like:

Manager Capability Development & Coaching: 

• Deliver end to end targeted coaching and training to managers on performance services best practices and feedback delivery techniques

 • Assist managers with drafting and executing written warnings, clarifications of expectations, performance plans and executing terminations. 

• Provide individual mentoring and skill-building support to managers to improve their performance services capabilities

Collaboration with Performance Services Partners 

Effectively partner with employee relations, legal and HR partners to resolve performance services issues

Operational Excellence and Performance Tools:

• Utilize Workday process documentation to ensure performance services consistency

• Utilize performance services tools including CAI to help managers role play and execute difficult conversations

• Support Workday system upgrades and process enhancements by testing functionality, gathering user feedback, and recommending improvements

Performance Analytics & Continuous Improvement

 • Utilize Workday data and advanced analytics to generate actionable insights on performance trends, operational efficiency, and organizational capability gaps

• Present findings and improvement recommendations to stakeholders using data visualization and business intelligence tools

Compliance & Quality Assurance:

 • Ensure all performance services activities maintain 100% compliance with country, state, and local regulations while optimizing operational efficiency

• Support conflict resolution processes by providing thorough documentation, analysis, and evidence-based recommendations

Qualifications:

Experience:  5+ years of HR experience with demonstrated success in performance services, process improvement, or operational roles focusing on performance excellence

Core Competencies:

 • Proven experience in performance services and operational excellence

• Strong project services skills and the ability to simplify the complex

 • Knowledge of performance services methodologies, and compliance frameworks

Technical & Communication Skills: Proficiency in Workday, Excel and data analysis tools, combined with excellent coaching, presentation, and stakeholder services abilities

Location:

On-site –Bengaluru, KA, Gurugram, HR

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.