Coordinate training processes and projects (delivery and tracking) primarily for IFT personnel aligned with Managers and brand/training strategy focusing on product and sales knowledge.
Obtain needs in the field to create and update skills processes with people in the field.
Administrate Abbvie Learning platforms (ALC, Abbvie Campus) and training innovative tools.
Generate continuous training reports.
Works within AbbVie’s business code of conduct, policies and all applicable laws and regulations.
Design and coordinate onboarding and initial certification for new sales-force colleagues, including foundational product, disease-state, compliance, selling-skills and approved-tools training.
Build and maintain an annual, ascending learning pathway covering fundamentals, skill development, field application, advanced updates and recertification.
Coordinate and deliver training, adapting approved scientific and commercial content to the complexity and needs of each specialty.
Train sales teams on product and disease knowledge, selling techniques, objection handling, key messages, digital tools and the responsible use of approved materials.
Administer and track AbbVie learning platforms, including ALC and AbbVie Campus; upload online courses; monitor affiliate and sales-force completion; and maintain relevant certification records.
Diagnose training needs through field feedback, observation, performance results, learner input and changes in the competitive and therapeutic environment; translate insights into appropriate learning interventions.
Measure learning effectiveness and positive transfer through assessments, competency tracking, field coaching, role plays, follow-up reinforcement and relevant indicators; report progress, completion, certification, effectiveness and opportunities for improvement.
Develop and coordinate in-person, virtual and hybrid learning formats, including microlearning, video, gamification, surveys and other tools available through AbbVie learning platforms.
Lead customized training projects, including coordination, file preparation, review of proofs and print materials, in alignment with Training Managers and applicable review and approval processes.
Partner with Marketing, Medical, Sales, Compliance/OEC, Human Resources, Training Managers and other stakeholders to ensure training plans and content remain current in response to policy updates, business priorities, field needs, competitive dynamics and changes in the therapeutic areas.
Observe Field Sales team role plays and provide constructive feedback following observation; continuously improve training content and methods through new technology and innovative approaches that strengthen training effectiveness.
Ensure compliance with corporate and departmental policies and procedures.
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