Unfortunately we are unable to offer sponsorship for this role.
Please note, you must be fluent in both German and Dutch languages.
Working hours are 40 hours per week. Monday - Friday, 8:30am - 5:30pm.
DDC is now looking for a Customer Service Advisor, based in Hammersmith, London.
- Dealing with customers electronically, by telephone and face-to-face in English, Dutch and German.
- Resolving queries effectively and, and imparting product advice in a friendly but professional manner.
- You will be required to provide effective administrative support to the department, working within a small team and occasionally assisting with other duties.
- You will contribute to the effective running of the office, achieving sales targets and objectives efficiently.
- You will arrange sample shipments and fulfil orders.
- You will develop and maintain strong working relationships with your clients and ultimately be responsible for handling case co-ordination from instruction to completion working within strict time constraints.
- You will liaise between their laboratory, clients and medical clinics worldwide and will also be responsible for sample logging, shipping sample collection kits, report distribution, invoicing and any other office- based activities.
- You will proactively manage client relationships on an ongoing basis.
- You will manifest samples
- You may be required to take mouth swab samples