For this position, we are looking for a Service Delivery Manager who can assist one of our clients - world’s leading and largest graduate business school.
Responsibilities:
- Manage end-to-end application development, maintenance and support services, ensuring timely delivery and quality standards.
- Lead and manage offshore development teams in India, including developers, technical leads and QA engineers.
- Oversee the software development lifecycle (SDLC), including requirements, development, testing, deployment and production support.
- Coordinate application releases, UAT, deployment schedules and post-release support.
- Act as the primary contact, managing stakeholders, managing communications, expectations and escalations.
- Monitor delivery performance, SLAs, KPIs, project timelines and resource utilisation.
- Drive delivery governance, risk management and continuous improvement across development processes.
- Manage service transition, knowledge transfer, offshore team mobilisation and delivery processes.
- Manage resource allocation, team capacity, skills development and delivery coverage to ensure the offshore team can meet evolving business and project demands.
- Identify and manage delivery risks, dependencies and technical challenges, ensuring compliance with client's security, application development and operational requirements.
- Build strong working relationships with client and internal delivery teams across Singapore and India, ensuring alignment on priorities, expectations and delivery outcomes.
- Contribute to application development transitions, offshore delivery model implementation, outsourcing initiatives and RFP/RFI or tender activities as required.