Primary Responsibilities
Sales Support assist the various Sales Representatives and Managers in lead investigations, compiling documentation, generating client quotations, entry/update of quotes and other information into CRM, update information in Laboratory Information Management System (LIMS), market research and other tasks as needed.
Specific Responsibilities
Sales Support responsibilities may include all or a subset of the following:
- At all times, complies with SGS Code of Integrity and Professional Conduct.
- Generates all customer-related documentation, including quotes and proposals, negotiated fees, terms and conditions, non-disclosure agreements, service agreements, statements of work, and any other associated documentation that are accurate and branded according to SGS standards.
- Assists as required in the compilation of documentation required for RFPs – certifications, resumes, etc.
- Assists in follow up notifications on older existing quotes as required by Affiliate managers.
- Data entry of quotations and RFPs into appropriate systems (eg., LIMS, CRM, etc.)
- Updates changes to customer information in appropriate systems as directed.
- Execute requests for market or customer research, which may include the following:
- Internet search for customer details or articles on vertical markets, regulations, etc.
- Lead generation: Search for contact lists in various markets
- Competitor website review and intel summary.
- Receive, qualify and respond, as required, to standard inquiries and sales leads, engaging the sales staff accordingly.
- Communicates professionally with sales colleagues and other internal staff.
- Develops skills and knowledge to progress in your career.
- Develops trust by providing timely responses to all inquiries, whether by Teams, email, or phone.
- Promotes a positive “Can do!” attitude and a safe working environment.
- Be knowledgeable and compliant with SGS procedures and standards.
- Takes initiative in all we do and perform other duties as required to further SGS mission of service, quality and growth.
- Builds and maintains strong working relationships.
- Adopts and supports specific operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality, efficiency, accreditation, communication and technical improvement.