Customer Services Officer

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Function:

Responsible and accountable for the performance and operations of the Customer Service in the property.

Duties and responsibilities

The key responsibilities include:

• Present the outward face of an organisation and therefore must be seen to be above reproach.
• Reply politely to all enquires or refer them to the location where the information may be obtained.
• Under all circumstances, you must not be rude.
• Be polite and courteous but firm when dealing with members of the public.
• Effective Communication with the visitors / tenants is required.
• Verbally embrace the visitors / tenants with a warm welcome greeting and a smile.
• Convey the right information effectively to visitors/tenants.
• Respond courteously both over the telephone and via face-to-face inquiries of visitors, tenants and the general public.
• Maintaining security by becoming familiar with the surroundings, tenants and visitors.
• Handling visitors/tenants complaints on any major or minor incidents.
• Handling A&P redemption programs with proper documentation.
• Be aware of all incidents occurring and are responsible in disseminating the information to the rest in the team.
• Render customer service assistance and to assist Security Officers in registering visitors.
• Attend to visitor’s enquiries.
• Visitor Passes issued are for use on a daily basis and thus not to be retained overnight. Personnel are required to follow up with the visitor concerned and lost fees shall be incurred for loss of pass.  Amount collected will be handed over to a designated department.
• Ensure that all Lost & Found items are well documented and handed over to a designated department for proper safe-keeping.
• Investigating and solving visitors problems which may be complex or complicated that have been passed on by security officer such as loss of building passes or etc, and
• Undertakes ad hoc responsibilities that may be assigned from time to time.

Key Competencies & Performance Measures

• Minimum GCE 'O' Level and 1 year of relevant working experiences.
• Pleasant personality with genuine aptitude for service-related work
• Other language skills will be a plus factor
• Great communication and interpersonal skills
• Proactive and solution oriented, friendly with assertive and personable nature.
• Demonstrate initiative and able to work independently.
• Experience in using Microsoft Word, Excel, PowerPoint.
• Decorous telephone etiquette.
• Ability to work under pressure and managed difficult customers.
• Ensure Client and tenants customer satisfaction.
• Receive high level of satisfaction from tenants, clients and general public in relation to building performance and execution of duties.
• Be polite and courteous but firm when dealing with members of the public.
• Be smartly and properly dressed at all times.
• Shall not indulge in unnecessary idle conversations with staff, contractors/workers or members. of the public. However, she/he can be cordial, polite and courteous to them.
• Shall not get too acquainted with the workers, contractors and/or their staff.
• Shall avoid his personal friends acquaintances to visit him while on duty.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.