Prime Function:
- Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
- Welcome the guests by greeting them as per the standards.
- Any matter which may effect the interests of ACCOR should be brought to the attention of the Management
- Facilitates the functioning of and / or oversees the functioning of Front Office department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties
Key Responsibilities:
People Management
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
- Establish and maintain seamless co-ordination & co-operation with all departments of ibis Nashik to ensure maximum cooperation, productivity, morale and guest service.
Financial Management
- Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management
- Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
- Ensure to be familiar with all dishes on the menu.
- Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
- In the absence of the Food & BeverageTeam Leader ensure to take guest orders, advice guests on specials menu options.
- Ensure to be familiar with the property lay out, fire exits and elevator locations.
- Report any equipment malfunction, emergency situations or suspicious persons to the Food & BeverageSupervisor.
- Ensure that breakage, pilferage and spoilage are kept to a bare minimum.
Occupational Health & Safety
Employee Responsibility
All employees are responsible for complying with the relevant OHS&E legislation and policies.
This will include in particular:
- Taking care of themselves and others.
- Co-operating with Accor Hotel instructions including Safe Work Method Statements, Safety and other Procedures and Training.
- No interfering with or misusing safety equipment.
- Reporting all hazardous situations.
- Following all reasonable instructions from a manager