Ensure correct grooming standards are followed at all times
Responsible for the smooth operation of the outlet
Follow up on all financials, LQA, Forbes and TrustYou targets
Is aware of the daily, monthly and yearly financial targets
Actively and actively contributes towards the achievement of financial targets
All issues and negative guest feedback need to be properly reported on Glitch system
Following up on opening and closing checklists of banquets
Maintains the HACCP & FIFO standards as required by the regional governing body
Handle financial procedures according to guidelines set by the finance department
Responsible for linking all facets of service, cuisine and entertainment
Assume the responsibility of daily operations
Handles security incidents, guest complaints with confidence and in a professional manner and reports it timely manner to the direct supervisor
Assist daily briefings for all staff prior to commencement of shift
Should be creative, confident and prepared to think outside of the box
Following the personal development plan set by the direct supervisor
Ensure the operational inventory is always accounted for and in immaculate condition
Ensure the outlet is maintained at the highest levels
Create opportunities for upselling products
Develop the direct team to strive for excellence
Inspires heartists to create a flow of new and ‘improved’ ideas
Follow Hotel Evacuation Policy in case of an Emergency
Ensure awareness and delivers the optimum levels of service and guest satisfaction
Establish and maintain effective communication across all divisions
Lead by example through a passionate, hands on approach
Assist with collecting information for the monthly P&L review
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