Under the general guidance of the housekeeping management team, Room Attendant assists in maintaining the highest standards of cleanliness and upkeep in guest rooms and related areas. Ensure all guests receive high-quality, personalized service, contributing to an engaging and dynamic guest experience.
YOUR KEY RESPONSIBILITIES:
- Clean and service guest rooms, bathrooms, and related areas in accordance with hotel cleanliness and presentation standards during day and turn down service
- Re-sheet beds daily with fresh, wrinkle-free linen; dust all furniture; clean and sanitize bathrooms thoroughly; replenish guest supplies and stationery; and vacuum all floors.
- To replenish minibar stock and report consumption accurately
- Accurately record all serviced rooms on daily worksheets and report any rooms that cannot be serviced.
- Complete all assigned schedules, checklists, and inspection records accurately and within required timeframes.
- Participate in projects, special assignments, and training sessions
- Ensure VIP amenities and gifts are replenished and presented daily.
- Dispose of waste and soiled linen safely and correctly, following hotel protocols.
- Maintain all housekeeping equipment in working order; report any faults or maintenance needs immediately.
- Establish a respectful and courteous rapport with guests, addressing inquiries and special requests promptly.
- Handle guest complaints with professionalism, ensuring proper resolution and follow-up, and escalate when necessary
- Adhere to hotel key control procedures and maintain accountability for assigned keys.
- Immediately turn in all lost and found items and follow the hotel's lost property procedures.
- Support inventory checks and participate in special cleaning projects as required.
- Maintain strict guest privacy and confidentiality at all times when entering occupied and vacant guestrooms.
- Follow all hotel health, safety, fire, security and sanitation procedures and immediately report hazards, accidents, unsafe practices or near misses.
- Support stock count and inventory control activities relating to linen, guest supplies, minibar products and equipment.
- Ensure housekeeping equipment is maintained in a clean and serviceable condition and report defects immediately.
- Ensure guest property is handled with care and in accordance with hotel standards.
- Report any damage to bedding, curtains, blinds, or furnishings to the Supervisor
- Notify the Supervisor of any rooms marked "Do Not Disturb," double-locked, or otherwise inaccessible.
- Report any shortages of linen, guest supplies, or equipment to the appropriate supervisor.
- Comply with all health, safety, and sanitation standards; immediately report any hazards or concerns.
- Collaborate with fellow team members to assist in related tasks or cover duties as needed to ensure smooth operations.
- As part of housekeeping team, colleagues may be required to perform additional duties reasonably assigned by management to support operational requirements and deliver exceptional guest service.