Under the general guidance of the housekeeping management, Public Area Attendant assists in ensuring the smooth and efficient operation of the Public Areas, maintaining cleanliness and appearance in accordance with hotel standards. Provide high-quality, personalized service to all guests to enhance their overall experience.
YOUR KEY RESPONSIBILITIES:
- Ensure all public restrooms and toilets are clean, fresh-smelling, and fully stocked at all times.
- Conduct restroom inspections at least once every thirty minutes throughout the shift to maintain cleanliness and hygiene standards.
- To complete cleaning checklist of all assigned rooms and areas
- Assist colleagues with any uniform request, maintaining inventory of uniforms.
- Collect, fold neatly, and stock restroom towels from the laundry.
- Return dirty towels and soiled linens promptly to the laundry for cleaning
- Dust, clean, and wipe walls, doors, and tabletops in the lobby and public areas as needed throughout the shift.
- Empty and clean waste bins in all public areas regularly.
- Stay informed about all hotel events and functions to ensure smooth operations and guest satisfaction.
- Monitor and maintain furniture and equipment in public spaces; report any defects immediately to the Supervisor
- Handle guest inquiries and requests efficiently; address complaints promptly and follow up thoroughly.
- Follow strict key signing procedures and take responsibility for assigned keys.
- Manage lost property according to established lost and found procedures.
- Ensure all cleaning equipment and materials are clean, functional, and report any defects immediately.
- Maintain guest confidentiality and privacy while working within guest- facing areas.
- Support inventory counts and stock control activities relating to uniforms, linen, guest supplies, and cleaning materials.
- Ensure all public areas remain safe and free from hazard and report hazard immediately.
- Follow hotel health, safety, fire, and security procedures.
- Support deep cleaning projects and departmental audits as required.
- Participate in projects, special assignments, and training sessions as directed by the housekeeping management team.
- Attend meetings and comply with all company policies and procedures.
- Undertake reasonable requests and special projects assigned by management.
- We recognize we are in the hospitality industry and that may require us to provide lateral service.