Under the general guidance of the housekeeping management team, the Housekeeping Porter is responsible for supporting the housekeeping team by maintaining cleanliness and organization of guest rooms, corridors, and public areas. The Housekeeping Porter ensures that all assigned tasks are completed efficiently, upholding brand standards and contributing to a welcoming environment that enhances the guest experience.
YOUR KEY RESPONSIBILITIES:
- Assist Room Attendants by delivering clean linens, towels, amenities, and supplies to guest rooms and housekeeping carts.
- Remove soiled linens and waste from guest rooms and common areas in a timely and hygienic manner.
- To complete cleaning checklist of all assigned rooms and areas
- Participate in projects, special assignments, and training sessions
- Maintain cleanliness and organization of housekeeping storage rooms, corridors, and service areas.
- Respond promptly to Guest requests as well as to requests from Room Attendants and Housekeeping Supervisor.
- Ensure public areas and back-of-house spaces are clean, tidy, and presentable at all times.
- Report any maintenance issues, damages, or safety hazards observed during rounds to the Housekeeping Supervisor.
- Follow strict key signing procedures and take responsibility for assigned keys.
- Follow lost property procedure and immediately hand all find items to the Housekeeping Supervisor.
- Maintain a professional and friendly, courteous approach when interacting with guests and colleagues.
- Escalate guest concerns and complaints to the Housekeeping Supervisor promptly.
- Support stock organization, inventory checks and replenishment of housekeeping supplies and amenities, and linen.
- Maintain all housekeeping equipment in a safe and serviceable condition and report defects immediately.
- Follow all hotel health, safety, fire and security procedures and report hazards immediately.
- Adhere to hotel policies and procedures related to health, safety, and security standards.
- Support special projects or preventative-cleaning tasks as assigned by supervisors.
- Uphold brand standards for cleanliness, guest privacy, and professionalism.
- We recognize we are in the hospitality industry and that may require us to provide lateral service.