As Cluster Director of Sales – Swissôtel Makkah & Swissôtel Al Maqam Makkah you will report to the Cluster General Manager and lead sales strategy and execution for both hotels. You will drive account growth, business conversion and revenue delivery while developing a high-performing sales team. Specifically, you will be responsible for performing the following tasks to the highest standards:
Main Responsibilities:
- Develop and execute the annual sales plan for both hotels, aligned with approved budgets, forecasts, market segments and the overall commercial strategy.
- Work closely with the Group Commercial Strategy Director to identify business needs and coordinate focused actions with Accor Sales, ISR and key source markets.
- Lead proactive sales across assigned segments and accounts; grow existing production, acquire new accounts and convert qualified opportunities for both hotels.
- Prepare and negotiate sales contracts and agreements in accordance with approved pricing, credit, contracting and business conditions.
- Monitor leads, offers, options and group business with Sales Operations and Reservations, ensuring timely follow-up, conversion, materialisation and replacement of released business.
- Direct sales forecasting with Revenue Management and maintain accurate annual and monthly forecasts, booking pace, account production, pipeline and lead management reports.
- Participate in the annual Sales and Market Plan, quarterly updates and hotel budgets; implement tactical actions in response to demand and competitive changes.
- Maintain distinct sales plans for Swissôtel Makkah and Swissôtel Al Maqam, reflecting each hotel’s positioning, market mix, inventory and Umrah, Ramadan and Hajj priorities.
- Lead, coach and develop the Sales team, setting clear account ownership, market coverage, activity plans, targets and performance standards.
- Produce accurate management reports and present monthly sales contribution, account performance, market activity and priorities to senior management and owners as required.
- Maintain strong product knowledge for both hotels and represent them through sales calls, site inspections, trade shows, roadshows and key account meetings.
- Work closely with Revenue, Reservations, Marketing, Distribution, Banqueting and hotel operations to optimise conversion, guest experience and overall commercial performance.