You are part of the story behind every memorable stay. At MGallery, each property offers a unique sense of place, and as a Reservations Agent Intern, you help create meaningful guest experiences from the very first interaction. With genuine care, attention to detail, and a passion for hospitality, you ensure every reservation is handled with warmth, professionalism, and a refined approach to service.
What’s in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities
What you will be doing:
- Assist in handling room reservations, inquiries, and booking requests professionally and efficiently.
- Respond to guest calls, emails, and reservation inquiries in a timely manner.
- Assist in providing information about room types, rates, hotel facilities, and services.
- Support the Reservations team in entering, updating, and maintaining accurate booking records.
- Assist with booking confirmations, modifications, cancellations, and special requests.
- Coordinate with Front Office, Sales, and other departments to ensure a smooth guest experience.
- Support the preparation of daily reservation reports and follow-up on pending bookings.
- Assist in promoting hotel facilities, room upgrades, packages, and additional services where appropriate.
- Maintain guest privacy and confidentiality at all times.
- Follow hotel policies, procedures, and standards of service.
- Support the smooth day-to-day operation of the Reservations department and assist colleagues when required.
- Contribute to creating thoughtful, personalized moments that reflect the unique spirit of MGallery.
- Embody the MGallery spirit through warm, attentive, and refined service.