Connect Plus Services operates Control Room functions at Dartford, with South Mimms as a resilience fallback. Although the post holder will be principally based at these locations, they may be required to travel to and work at other locations to meet operational demand.
ROLE PURPOSE
To work as part of the control room team, ensuring the consistent delivery of a high standard of service and performance in the operation and management of the strategic M25 DBFO road network.
ACCOUNTABILITIES • To support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements. • To accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents. • To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an opropriate response is taken to alarms. • To ensure accurate recording of network occupancy through use of bespoke databases. • To ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms. • To comply with Connect Plus policies and procedures as detailed in operational plans and HR standards. • To work to agreed business performance and quality standards. • To build strong, effective working relationships with stakeholders and partners including real-time liaison with the HE Regional Operations Centers, NTIC and NILO. • Receive and disseminate weather decisions in accordance with the Severe Weather Plan.
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