Purpose:
The Change Management Specialist supports and, for assigned initiatives, leads the execution of change-management strategies that enable adoption, behavior change, and achievement of business outcomes. Working within the AbbVie-wide RISE framework, this role conducts stakeholder and change-impact assessments, supports readiness and engagement planning, develops communications and learning solutions, coordinates change champions and stakeholder activities, and monitors adoption and reinforcement. The Specialist partners with the Director, Associate Director, Manager, project teams, process owners, sponsors, and subject-matter experts from project inception through implementation and stabilization. The Specialist formally reports to the Director, Change Management and receives day-to-day work direction, coaching, or initiative-level supervision from the Associate Director and/or Manager.
Responsibilities:
- Execute change-management strategies and plans for assigned initiatives, aligning stakeholder engagement, communications, learning, readiness, adoption, and reinforcement.
- Support or lead stakeholder mapping, change-impact assessments, readiness assessments, change-risk identification, and change-saturation monitoring.
- Translate assessment findings into audience-specific engagement, communication, learning, and reinforcement plans in partnership with the Manager and project team.
- Coordinate and facilitate focus groups, working sessions, awareness sessions, town halls, and other engagement activities to gather feedback, build understanding, and identify adoption barriers.
- Develop clear, engaging, audience-appropriate communications, presentations, executive updates, job aids, FAQs, success stories, and other change materials aligned with approved standards and brand guidelines.
- Support the design, development, coordination, and evaluation of eLearning, instructor-led, blended-learning, and performance-support solutions using approved tools and processes.
- Coordinate change champion/advocate activities, including enablement materials, feedback collection, communications, and issue escalation.
- Collect, analyze, and report readiness, participation, proficiency, adoption, feedback, behavior-change, and other relevant success metrics, identifying actions to improve adoption and reinforce new behaviors.
- Maintain integrated change-management deliverables, milestones, dependencies, risks, issues, and action items in alignment with project plans and governance requirements.
- Capture lessons learned, contribute reusable assets and case studies, and recommend improvements to change-management tools, templates, and ways of working.