We are looking for a Collection Officer - Finance to join our Finance team and support timely customer payments. The role will be responsible for monitoring outstanding accounts, following up with customers, resolving payment-related queries, and maintaining accurate collection records.
- Contact customers by phone and email to follow up on outstanding invoices and secure payment commitments.
- Monitor customer accounts, aging reports, and overdue balances to identify accounts requiring collection action.
- Record collection activities, customer responses, payment commitments, and follow-up actions accurately in the ERP or collection tracking system.
- Send customer statements, payment reminders, follow-ups, and collection notices in line with company procedures.
- Coordinate with Accounts Receivable, Credit Control, Operations, and customers to resolve payment queries, disputes, and allocation issues.
- Follow up on promised payment dates and escalate missed commitments or high-risk accounts to the line manager.
- Support month-end reporting by updating collection status, expected cash inflows, disputed balances, and overdue account commentary.
- Maintain complete and accurate collection records, customer correspondence, and supporting documentation for audit and management review.
- Ensure compliance with company policies, internal controls, collection procedures, and customer communication standards.
- Contribute to improving collection effectiveness, reducing overdue balances, and strengthening cash flow visibility.