Answering phones and giving guests all information about the hotel.
Making reservations, welcoming guests to the hotel, opening accounts and entering the customer's expenses into these accounts.
To convey all kinds of information about the guests' needs and the duration of their stay at the hotel to other departments in the hotel (Housekeeping, Food & Beverage).
To collect guest invoices and give them to the Manager at the end of the day along with accounting and statistical information.
Dealing with reservations and information requests made to the hotel by e-mail, fax or telephone, and recording all confirmed reservations in the computer system.
Reporting to the FO Manager.
Checks unpaid debts and follows up on them.
Optimizes the hotel's average room rate and the hotel's occupancy rate.
Checks your cash register.
Issues guest invoices and collects these invoices.
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