We are seeking an enthusiastic Restaurant Operations & Management Intern to join one of our restaurant teams and gain practical experience in the day-to-day management of a hospitality operation.
Working closely with the management team, the intern will discover the different aspects of restaurant performance, team coordination, guest satisfaction and operational excellence.
Key Responsibilities
Daily Restaurant Operations
Support the management team in coordinating daily restaurant activities.
Participate in pre-service briefings and operational follow-ups.
Assist in monitoring service standards, restaurant readiness and team organisation.
Learn how front-of-house and back-of-house teams work together to deliver a consistent guest experience.
Support the implementation of brand standards and operating procedures.
Team Management & Training
Assist with team briefings, internal communication and training activities.
Observe workforce planning, staff scheduling and team allocation.
Support onboarding and the integration of new team members.
Participate in initiatives aimed at improving teamwork and operational efficiency.
Business Performance
Gain exposure to restaurant KPIs, sales performance and guest feedback.
Assist with operational reporting and the monitoring of performance indicators.
Learn the fundamentals of cost control, productivity and stock management.
Support the identification of opportunities to improve service quality and operational performance.
Guest Experience
Observe guest interactions and assist the team in maintaining high service standards.
Support the handling and follow-up of guest feedback.
Contribute to initiatives that improve guest satisfaction and loyalty.
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