Scope Of Position
Working in the role of Meeting and Events Operations Manager, this position has full responsibility for the day to day running of the operations during each service period. To co-ordinate events taking place within the meeting rooms, ensuring that guests expectations are exceeded and that any issues that may arise are dealt with swiftly and efficiently. Ensuring event set up and service is delivered to guest expectations at the Raffles London OWO. Leading preservice team briefings, working closely with events planners, sales teams and clients to manage changes and special requests whilst ensuring time sensitive service targets are met. Maintaining exceptional levels of guest communication, preparation, and delivery of all events and meetings across the events department. The role involves the ability to pre-empt guest expectations.
You will work in close contact with the planning, kitchen, bar and events teams to ensure guests expectations are met and surpassed. The role will report into our Director of Events Operations.
Responsibilities
Operation
- Ensure all operating equipment is in good working order.
- Actively monitoring staffing levels ensuring levels are sufficient to enable the desired guest experience whilst adhering to company guidelines.
- Ensures all employees have proper supplies, equipment and uniforms.
- Cross liaising with relevant departments such as Planning and Sales regarding floor plans and Banquet Event Orders.
- To positively promote sales awareness within the department and maximise sales opportunities.
- When necessary is the first point of contact to the client adhering to any questions or queries and liaising back with the client during the day to ensure everything is satisfactory for them.
- Lead pre service team briefings ensuring good communication channels with all areas and department.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Leadership
- Ensuring composure under pressure and providing leadership and guidance to the Team when required.
- Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.