Managing day to day operations of the Front Office department and help the Room Division Manager to run a operationally smooth department
Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations
Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers
Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link
Ensure the safety and security of Hotel Guests and employees at the Hotel
Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality
Due to the nature of the hotel industry, flexibility on working weekend and public holidays are required.
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