Sample Administration
- Daily review of incoming customer orders.
- Transfer of customer orders into Bosch internal ordering system i.e. eSAMOS/SAP/eBAS.
- Update & manage individual tracker.
- Coordinate order management with relevant internal/external stakeholders.
- Ensure key milestones are met within agreed lead-times i.e. Orders raised, manufacture, delivery & receipt of parts.
Regular Interaction with the Customer.
- Coordinating clear feedback via Sample Shop to customer contact.
- Reviewing weekly customer trackers & ensuring updates are sent within agreed time.
- Coordinating between customer & internal stakeholders for any issues which effects the delivery of orders.
Support Sales Engineers.
- Act as an interface between Sales Engineer, Customer & Sample Shop.
- Coordinate all new orders via Sales Engineer, confirm pricing, design level etc.
- Informing Sales Engineer of escalation topics.
Support of miscellaneous Sales activities where possible.
- Presentations/Communication
- Liaising with relevant colleagues to ensure overpaid invoices are resolved.
- 1-2-1 meetings with line manager to ensure key topics are reviewed.
- Updating of monthly TS/SOE Cockpit Chart Presentation.
- Ad hoc presentation support relating to current business topics.