Sample Administration
- Daily review of incoming customer orders
- Transfer of customer orders into Bosch internal ordering system i.e. eSAMOS/SAP
- Update & manage individual tracker
- Coordinate order management with relevant internal/external stakeholders
- Ensure key milestones are met within agreed lead-times i.e. Orders raised, manufacture, delivery & receipt of parts
Regular Interaction with the Customer
- Coordinating clear feedback via Sample Shop to customer contact
- Reviewing weekly customer trackers & ensuring updates are sent within agreed time
- Coordinating between customer & internal stakeholders for any issues which effects the delivery of orders
Support Sales Engineers
- Act as an interface between Sales Engineer, Customer & Sample Shop
- Coordinate all new orders via Sales Engineer, confirm pricing, design level etc.
- Informing Sales Engineer of escalation topics.
- Support of miscellaneous Sales activities where possible
Presentations/Communication
- Liaising with relevant colleagues to ensure overpaid invoices are resolved
- 1-2-1 meetings with line manager to ensure key topics are reviewed
- Ad hoc presentation support relating to current business topics