Manage and oversee daily inbound and outbound warehouse operations, including import, export, local, and direct shipment activities.
Monitor warehouse performance, Goods Receipt (GR) activities, shipment bookings, and capacity planning to ensure operational efficiency and KPI achievement.
Coordinate and manage SG direct shipment flows and logistics service provider (LSP) activities, including billing, stock count, and damage claim processes.
Investigate and resolve operational issues, shipment disputes, customer inquiries, complaints, and claims in a timely manner.
Own warehouse performance reporting, maintain KPI dashboards, and drive corrective actions to improve operational performance.
Lead continuous improvement initiatives through Lean Management, FMEA, Kaizen, and other operational excellence methodologies.
Serve as the SAP/EWM Key User, providing system support and driving warehouse digitalization and logistics technology projects.
Collaborate closely with internal stakeholders, logistics partners, and cross-functional teams to ensure smooth and efficient warehouse operations.
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