Casework Support Officer

Join a fast-paced laboratory environment where delivering excellent customer service is at the heart of what we do. Working closely with both internal and external customers, you will play a key role in supporting our casework teams by ensuring tasks are completed accurately, efficiently, and within agreed Key Performance Indicators (KPIs).

You will be responsible for maintaining the highest standards of quality and professionalism while contributing to the smooth operation of the laboratory. As part of the team, you will also have opportunities to support and engage with continuous improvement initiatives, helping to drive operational excellence and enhance service delivery.

Working Hours

• 37.5 hours per week, typically worked as 7.5 hours per day.
• Core working hours are generally between 8:00am and 6:00pm.
• There is a requirement to work a 9:30am - 5:30pm shift on a rota basis, approximately one week in every four.

Key Responsibilities and Accountabilities

You will be involved in the submission and administration requirements for the site, working with our scientists and contributing to the success of the casework teams.

• Complete submission and casework administration activities.
• Accurately enter exhibit information into the case management system.
• Support scientists and wider casework teams with operational requirements.
• Undertake general office duties, including filing and invoicing.
• Help maintain laboratory stocks and appropriate working areas.
• Welcome visitors and respond professionally to customer enquiries.
• Complete assigned activities within agreed quality standards and performance measures.
• Contribute ideas and participate in continuous improvement activity.