Workplace Experience Ambassador

Job Title

Workplace Experience Ambassador

Job Description Summary

The Workplace Experience Ambassador is a workplace ambassador, and a key member of the Cushman & Wakefield onsite account team for the client. This individual shall provide a positive experience at the client’s offices, ensuring service excellence and enhanced experience for the users and occupants within the workplace. The purpose of this position is to support the facilities organization at a specific facility, set of buildings, or campus environment.
The Workplace Experience Ambassador will provide tactical support related to workplace tools & processes to ensure the facility remains ready to receive employees each day. This individual will be the eyes and ears of the workplace, and the first-line-of-response for all employee needs, partnering with cross functional teams to help take the employee experience to the next level in support of the client’s workplace priorities. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support facilities management and operations professionals in a faced-paced environment.
We are looking for a collaborative, energetic self-starter who will thrive in situations where he/she can interact with and help people.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Serve as the first point of interaction with employees and visitors, offering friendly service to those entering the office.
• Serve visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival.
• Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them accordingly
• Maintain the reception, pantry and mother’s room areas, with daily walkthroughs, keeping these locations clean and free of clutter
• Ensure company policies are followed
• Coordinate production and distribution of reports proposals, and other materials
• Establish a list of pantry snacks, office supplies, cleaning supplies, to be ordered regularly
• Establish and monitor the threshold level of your inventory to ensure timely reordering
• Master the supply ordering system, reconcile and recognize the receipt of goods and approve related invoices
• Coordinate conference room space, invitations, catering, and other event planning activities as needed
• Coordinate lunch program (if established)
Information Management
• Meet regularly with team – both on site and nationally, to develop and build our program of services
• Maintain a calendar of events
· Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information and wayfinding to return to the office safely. 
· Act as the first line of response to Technology and Facility related concerns, troubleshoot issues, and follow up as required. 
· Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are safe and employee ready. 
· Provide support for employees transitioning to and working within an unassigned and oversubscribed environment, including support for equipment and processes, introducing and reinforcing protocols & etiquette. 
· Ensure complaints, questions, concerns and suggestions from employees are addressed and conduct follow-up, if needed. 
· Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with leadership and cross functional teams. 
· Help support return to work safety guidelines, best practices, and standards for employees and cross-functional service teams. 
· Organize and assist internal meetings and events as required
· Assists with the daily porter in keeping the office clean and orderly. 
 

KEY COMPETENCIES 
1. Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required 
2. Must be able to use laptop, mobile device and wireless technologies 
3. Showcase strong business acumen 
4. Comfortable corresponding with executive level clients, and interacting with individuals at all levels 
5. Detail oriented, confident, self-starter with exceptional organizational skills 
6. Maintain a “can do” mentality with the ability to act with minimal information 
7. Demonstrate integrity, accountability, self-awareness and strong work ethic 
8. Ability to work under pressure, while acting in a calm manner 
9. Showcase exceptional emotional intelligence and empathy

IMPORTANT EDUCATION Four-year college/university degree / Minimum high school degree Or 4-7 years of hospitality experience in lieu of a degree 

IMPORTANT EXPERIENCE Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, or change management. 

WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions. 

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear. 

AAP/EEO STATEMENT Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. 

OTHER DUTIES This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

Note: This job description includes the core responsibilities for Cushman & Wakefield. These duties may have slight modifications based on the regional location. Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $22.19 - $26.10577

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with