Warmly welcome guests, providing smooth check-in and check-out experiences
Respond promptly to guest inquiries, requests, and concerns
Maintain clear communication with all staff and departments
Stay informed about VIP arrivals, return guests, and special requests
Develop comprehensive knowledge of hotel services, facilities, and local attractions
Handle guest correspondence and upsell room categories to maximise revenue
Ensure the Guest Relations desk is attended at all times during your shift
Maintain accurate guest records and resolve complaints in a timely manner
Adhere to all safety, security, and emergency procedures
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