Lead daily briefings with housekeeping staff to communicate priorities, expectations, and performance goals while providing guidance, support, and constructive feedback
Ensure guest rooms, balconies, corridors, linen rooms, and all public areas are maintained according to established standards and procedures
Oversee cleanliness and maintenance of lobbies, hallways, common spaces, and respond promptly to guest requests and damage reports
Conduct regular room inspections and quality control checklists to verify compliance with standards
Maintain accurate documentation including section floor reports, room status, and occupancy information in the designated system
Manage housekeeping equipment maintenance schedules and coordinate inventory levels and supply ordering to optimize resource utilization
Implement and promote health, safety, and hygiene protocols across all housekeeping operations
Train and develop team members to enhance their skills and career growth while assessing attendance, punctuality, and performance
Report any unusual behavior or activities on floors to the Executive Housekeeper or management
Foster a collaborative and inclusive team environment that encourages open communication and mutual support
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