Key responsibilities
Provide friendly, efficient and professional food and beverage service in accordance with hotel standards.
Welcome guests, take orders accurately, serve food and beverages, and ensure timely delivery and presentation.
Coordinate with kitchen and bar teams to support smooth service and minimise delays.
Assist with accurate billing, payment processing and reconciliation of shift transactions.
Provide guidance and day-to-day support to Food & Beverage team members during service.
Assist with team briefings, new-starter induction and maintaining consistent service standards.
Encourage appropriate upselling and promote hotel offers, products and services.
Assist with stock control, stocktakes, equipment care and reporting breakages.
Maintain restaurant and bar cleanliness, food hygiene and responsible service of alcohol standards.
Respond professionally to guest requests and feedback, escalating operational concerns to the appropriate manager.
Follow hotel policies, workplace health and safety requirements, and all relevant operational procedures.
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