KYC Agent (12-week definite contract)

Job Overview

This role is on a 12-week definite contract.

Schedule: Full-Time (40 hours/week)

Shift Pattern: 4 days on, 2 days off (rotating)

Shift Hours: 08:00–16:00 (Day) | 16:00–00:00 (Evening)

 
About Play North

Play North is an ambitious, fast-growing online casino operator active across regulated European markets with hubs in Malta, Estonia and the Netherlands. We create tailored, high-quality player experiences behind established brands such asPikakasino.com andKansino.nl, licensed by the Malta Gaming Authority (MGA) and the Dutch Gaming Authority (KSA).

And we're not slowing down. We recently secured our Portuguese licence and are getting ready to launchVincino.pt, marking another exciting step in our growth journey. 

Luck may be part of our industry. Building great products never is. Hence we're looking for ambitious, detail-oriented people who enjoy solving problems, taking ownership, raising the bar and celebrating wins together. 

Great products don't happen by chance. They happen because great people build them. Think you'd be a great fit? Let's talk.

Responsibilities: 

• Conduct thorough verification of KYC and payment verification documents submitted by players through the relevant software.
• Ensure all documents comply with regulatory standards and internal policies. 
• Maintain accurate records of processed documents and player profiles. 
• Assist with ad-hoc projects regarding the health check of submitted KYC documents. 
• Identify patterns or activities that may indicate fraud risks or suspicious behaviour. 
• Collaborate with other departments to ensure cohesive risk management.
• Utilize experience and judgement to assess potential fraud risks. 
• Implement appropriate actions to mitigate identified risks.
• Execute blocking and unblocking of end-user accounts following established procedures.
• Ensure all actions taken are documented and in compliance with guidelines.
  

Requirements:

• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal abilities. 
• Proficient in using financial software and risk assessment tools.
• Familiarity with gaming industry regulations. 
• Experience in handling sensitive information discreetly. 
• Ability to work independently and make informed decisions. 

What we offer

• A hybrid working model.
• Competitive salary based on experience and qualifications.
• Brand new offices.
• Private parking.
• Private Health insurance.
• Wellness allowance up to €600 per year.
• Employee assistance program with Richmond Foundation.
• Birthday wishes with something special.
• Office lunches and daily nibbles such as fresh fruit and healthy snacks.
• Meal allowance.
• Lots of great company discounts.

"By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy, which can be accessed by clicking here. Where you have not granted consent to retain your data in our talent pool, we will, in cases where the recruitment process did not lead to employment with Play North, retain your personal data for a period not exceeding six months in order to, among other things, enable us to manage potential disputes or store data about your talents for near future opportunities. Once this retention period has elapsed, your data will be deleted. You have a right to object to this additional 6 months-period of processing by explaining the reasons why we should not process your personal data to our Data Protection Officer at [email protected]."