Job title: All-day Dining Server
Department: Food & Beverage, Gallery
Inspired & supported by: Restaurant General Manager
Salary: £18,70 including service charge
Your purpose will be:
We are seeking passionate, professional, and guest-centric individuals to join the Gallery team at one of London’s most iconic luxury hotels. This role is central to delivering an exceptional all-day dining experience that reflects the highest standards of service and hospitality. You will act as an ambassador of the brand, creating memorable moments for guests through warm, personalised, and intuitive service.
You will be accountable for:
Delivering a consistently memorable, professional 5-star service experience in line with Forbes and luxury hospitality standards
Demonstrating expert knowledge of food, beverages, and hotel offerings to confidently guide and inspire guests
Upholding all service standards, policies, and procedures to ensure excellence and consistency
Contributing to a positive team culture built on collaboration, trust, and shared success
Supporting departmental targets while prioritising guest satisfaction
Contributing to revenue growth through creative initiatives and confident product recommendations
Guest Experience
Deliver exceptional all-day dining service (breakfast, afternoon tea, dinner)
Provide attentive, personalised service and build meaningful guest connections
Ensure every interaction is warm, elegant, and efficient
Product Knowledge
Confidently guide guests through menu selections and beverage pairings
Share knowledge of ingredients, promotions, and hotel offerings
Operations
Manage reservations and record guest preferences accurately
Execute service standards with precision
Maintain health, safety, and hygiene compliance
Communicate effectively with kitchen and front-of-house teams
Commercial Focus
Upsell thoughtfully to enhance guest experience
Support revenue goals while prioritising guest satisfaction
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