As a Hui Holokai Ambassador, you are responsible for providing exceptional ocean adventures and authentic Hawaiian cultural experiences that create lasting memories for our guests. You will support all aspects of the Recreation Department while delivering warm, personalized service and embodying our commitment to Making Special Happen through genuine Aloha and meaningful guest connections.
What you will be doing:
- Lead daily ocean adventures, including Hawaiian outrigger canoe paddles, fishing excursions, snorkeling adventures, surfing and stand-up paddleboarding lessons, and other guided water experiences.
- Safely steer and paddle Hawaiian outrigger canoes while instructing guests in proper paddling techniques and ocean safety.
- Issue, fit, and provide instruction on the safe use of recreation equipment, including snorkel gear, surfboards, stand-up paddleboards, boogie boards, kayaks, and flotation devices.
- Share the history, traditions, and significance of Hawaiian culture through engaging storytelling and meaningful guest interactions. Actively engage with guests, anticipate their needs, and deliver exceptional service that creates memorable experiences.
- Lead authentic Hawaiian cultural arts and crafts and educational activities that celebrate and perpetuate the traditions of Hawaiʻi, including coconut frond weaving, lei making, tide pool tours, torch lighting, pu kani (conch shell), and other culturally appropriate activities.
- Provide prompt First Aid, CPR, and emergency response as required, and remain knowledgeable in all hotel fire, life safety, and emergency procedures.
- Set up and maintain beach and pool amenities, including chaise lounges, hale (cabanas), umbrellas, and other guest facilities to luxury resort standards.
- Assist in picking up and removing used towels and debris from the beach and pool deck areas throughout the day.
- Maintain complete knowledge of all recreation services, activities, amenities, and hotel services/features.
- Perform opening, closing, and other operational side duties in accordance with departmental standards and procedures.
- Maintain the highest standards of professionalism, personal appearance, and hygiene while representing the Fairmont Orchid and the spirit of Aloha.
- Perform other reasonable duties assigned by Hotel Management.