When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Provides security and protection for patients, visitors, and colleagues, as well as buildings and grounds. May be called upon to provide assistance in many different circumstances, settings and weather.Job Description:
Essential Duties & Responsibilities including but not limited to:
1) Monitoring and Reporting - Patrols assigned areas on foot or in vehicle, checks for unsafe conditions, hazards, unlocked doors, security violations, blocked ingress and egress, and unauthorized persons. Conducts periodic inspections of all areas at designated times to ascertain their conditions of security and safety. Perform monthly preventative maintenance and required equipment checks, i.e.: elevator phones, outside emergency phones, vehicle equipment, door alarms and panel, building alarms, fire alarm panel, all doors and locks and radio equipment. Prepares logs or reports as required for post, writes or types reports entering information in a computer.
2) Enforcement - Directs vehicle and pedestrian traffic. Issues parking citations for colleagues parked in unauthorized lots. Patrols designated areas and all parking areas. Checks for and issues proper identification of colleagues, and enforcing the wearing of ID badges. Issues temporary badges to Visitors and Vendors. Checks suspicious packages as directed.
3) Emergency Response - Responds to all Codes and alarms in accordance with the Safety Manual and the Emergency Management Policy. First responders to acts of violence and aggression. Coordinates with local Police, Fire, and Emergency personnel as directed. Responds to alarms initiated by fire crash bars on exterior doors. Responds to elevator entrapments. Respond to and investigate reported thefts, disturbances and incidents. Responds to medical emergency call such as slips or falls in the facility or on the grounds, provide an emergency stretcher as needed, and assists with transport within building, awaiting ambulance as the case warrants.
4) Patient Observation - Performs patient watch or observation as directed. Responds appropriately to a variety of human service issues, including domestic abuse, substance abuse, forensic patients, psychiatric cases, and anxious/upset visitors. Maintain composure and professional demeanor in an occasionally chaotic environment. Practices universal precautions. Restrains patients as necessary utilizing de-escalation techniques.
5) Fire Prevention - Identifies and reports fire safety hazards. Keep fire exits, fire doors, corridor access and extinguishing equipment clear. Immediately notify appropriate personnel when equipment may be out of order and in need of repair or replacement.
6) Colleague and Patient Assistance - Provides assistance to patients, visitors, and colleagues with vehicle problems, such as jump starts, lock outs, shoveling, contacting AAA etc. Using a LHMC vehicle, transports patients and colleagues between buildings and designated parking lots.
7) Courier - Responsible for multiple daily bank and pharmacy details. Delivers payroll to various buildings. Delivers large deposits from Dietary, Cashiers, Wall Street and others to area banks. Delivers or accompanies daily cash trays from Dietary, Gift Shop and Credit Union checks. Retrieves and delivers pharmacy items, such as vaccines, alcohol, and narcotics. Retrieves and delivers stat charts, specimens, x-rays and other equipment from Lab, Radiology, Health Information Management (H.I.M.) to off site facilities.
8) Notifies the Maintenance Department of changing weather conditions as it relates to snow removal and sanding for the safety of patients, visitors, and colleagues.
9) Coordinates with Funeral Home staff for removal of deceased patients, verifies that accompanying legal documents are complete, records pathology statistics and processes paperwork.
10) Maintains courteous and effective interactions with colleagues and patients.
11) Demonstrates an understanding of job description, performance expectations, and competency assessment.
12) Demonstrates a commitment toward meeting and exceeding the needs of our customers
13) Participates in departmental and/or interdepartmental quality improvement activities.
14) Participates in and successfully completes Mandatory Education.
15) Performs all other duties as needed or directed to meet the needs of the department.
16) Organizational Requirements:
• Incorporates Lahey Hospital and Medical Center Guiding Principles, Mission Statement and Goals into daily activities.
• Complies with all LHMC Policies.
• Complies with behavioral expectations of the department and LHMC
• Maintains courteous and effective interactions with colleagues and patients.
• Demonstrates an understanding of the job description, performance expectations, and competency assessment.
• Participates in departmental and/or interdepartmental quality improvement activities.
• Participates in and successfully completes Mandatory Education.
• Performs all other duties as needed or directed to meet the needs of the department.
Minimum Qualifications:
Education: High School Graduate or equivalent
Licensure, Certification, Registration: Current valid driver’s license required. CPI NCI Certification. AVADE Workplace Violence Prevention Levels I, II, III Certification, BLS Provider Certification (CPR & AED), AHA Heart-Saver First Aid Certification, Stop the Bleed and Nasal Naloxone Certification, and successful completion of Safe Environment for Suicidal/Homicidal Patients and Restraints/Seclusion Safety training. All certifications must be obtained within six (6) months of hire
Skills, Knowledge & Abilities: Observant, paying close attention to detail; Ability to remain calm in difficult situations; Adaptable to sometimes rapidly changing situations; Strong interpersonal and communication skills with the ability to interact effectively across diverse cultures and at various social and educational levels. Basic computer and data entry skills. In the absence of a particular skill, a colleague must have the ability to be trained to a level of proficiency.
Experience: 1 - 2 years of healthcare security experience preferred. Military, law enforcement, and customer service work experience are also preferred. Bachelor's degree level of education or current student enrolled in a criminal justice program also encouraged
Pay Range:
$20.00 - $24.38The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
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