The System Senior Technician will run the day-to-day operations of the IT section of SGS MCNet under the supervision of systems supervisor.
Responsabilities
- Platform Operations and Enhancements;
- Equipment testing and system programming/configuration
- Monitoring services of Data Centre, Disaster Recovery, SGS MCNet Office and serviceable Remote sites
- Platform demos and training to end users
- Operate trouble ticketing and other Operational support systems
- Support the IT department with server and PC configurations in systems deployment, correction, and termination.
- Support of users
- Attend to any other assignment as may be given to him from time to time;
- Be accountable for the safeguarding the security of information within their custody
- Ensure sufficient qualified staff to maintain the MCNet Single Electronic Window and all supporting back-office IT services.
- Complete all mandatory training lunched in SGS campus related to IT Security Awareness and data safeguard.
- Operate and maintain on a day-to-day basis the company’s main and disaster recovery datacenter.
- Manage the specialist IT staff responsible for maintaining the applications and servers hosted within the company’s IT infrastructure.
- Platform support and enhancements;
- Creating, solving and closing trouble tickets from system related issues;
- Liaison with platform providers and clients on platform queries;
- work hand in hand with Network team to ensure smooth operations for both the data centre and SGS Mcnet offices;
- Provide it support to clients and staff;
- Maintenance of It infrastructure;
- QA/QC on platform registrations of installations;
- Registrations of installations on SGS platform and the main platform;
- Help develop platform FAQS from troubleshooting;
- Make site visits to clients to explain platform functions as necessary;
- Keep attend to any other assignment as may be given to him time to time;