Client Service Representative

Summary

• Responsible for coordinating SGS services locally and globally.
• Schedule: Wednesday to Sunday 8:00am-5:00pm

Job Functions

• Receive Orders from clients, sales and account management Teams for the local and global operations.
• Ensure proper documentation and order processing
• Opens orders in Systems
• Notify Sales and Account Management Teams of service delivery delays.
• Communicate client order concerns to the client, Sales and Account Management teams as required by account SOP or other defined client requirements.
• Escalates non routine order, inquiries or service delays concerns or issues to Client Service Team Management Lead for resolution.
• Coordinate invoicing with invoicing team.
• Send Reports to clients.
• Maintain job folders and filing.
• Other duties assigned as necessary in response to business needs.
• Performs collection efforts to meet DSO targets