Field Team Manager, East - AbbVie Care

Joining AbbVie means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives. At AbbVie, we conduct ground-breaking science on a global scale every day.

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology and women’s health in addition to products and services across its Allergan Aesthetics portfolio.

Our Great Place to Work® Certification highlights our dedication to cultivating a high-trust, and inclusive culture for all. 

At AbbVie, you won't just have a job, you’ll have the opportunity to unlock a bright future, because we're not just a workplace; we're a world of possibilities.  

Difference makers wanted. Apply now! 

What’s In It for You? 

• Innovative work culture    
• Professional development  
• Paid time off: vacation, holidays, personal days, and volunteer days  
• Employee stock purchase 
• Wellness spending account  
• Flexible health insurance 
• Retirement savings programs 

The role of the Field Team Manager (FTM) with AbbVie Care is to directly manage the strategy, operations and tactical implementation of the AbbVie Care program for their region of Canada.

The FTM is responsible for managing the regionally based field based team consisting of DM’s, FCMs, PCSs and supporting roles who are employees of a 3rd party but directly managed by the FTM. 

Close collaboration is critical for this role, as the Field Team Manager (FTM) will need to work in a complex matrix organization.  The FTM will need to collaborate regularly with the rest of the AbbVie Care management team, operations , data, governance, marketing, as well as the commercial, access & trade teams.  The suitable candidate will need to work in collaboration with our partner Innomar/Cencora to ensure the HR policies and procedures are implemented for the field-based team.

The FTM must ensure the field team activities are in line with the strategic direction for the patient support program and aligned with the shared business objectives for each therapeutic area.

In addition to the requirements above, the FTM will need to:

• Develop a strong understanding of the patient journeys in each immunology indication and leverage this knowledge to adjust the program offerings to meet the need of patients and HCPs.
• Identify strategies and implement tactics to minimize the time to reimbursement & work closely with Provincial Affair Managers to ensure alignment with current reimbursement status and procedures.
• Work with the Dm’s in the region to leverage key performance indicators and the use of the CRM database and available reports.
• Ensure consistent and ongoing communication between the Abbvie Care marketing, brand teams, sales, Trade relations, Vendors and other relevant functional areas and the field team.
• Optimize resources and cost efficiency of the field team by assessing ongoing resource utilization and workload; improve processes and leverage efficiencies as necessary.
• Assist in the revisions of SOPs for field team (reporting, templates, KPIs, best practices) in response to changing market conditions.
• Work in collaboration with Innomar/Cencora on field team KPIs and performance evaluations.
• Organize and execute regional district meetings as required.
• Provide timely customer service to AbbVie sales team and external customers to resolve in-clinic support challenges.
• Provide strategic input and participate and guide DMs participating in IFT initiatives
• Develop content & participate at adboards as required.