The Field Service Representative (M/W/D) is a professional service provider in the
hydrocarbon and petrochemical industry focusing on chemical process and water
related treatments. She or he provides on-site services at our major accounts in
Germany, acting mainly in North Rhine-Westphalia, occasionally supporting the wider DCH region.
Essential responsibilities
The following activities are a guideline; others can be part of the job scope:
- Comply with integrity and safety as required by Veolia policies
- Report all work related accidents (including vehicle), diseases, dangerous occurrences, near misses, incidents and damage to property to Line Manager and EHS Manager, preferably through Gensuite.
- Perform on-site chemical testing and program follow-up. Customer reporting/Data processing with the use of our InSight platform. First line trouble shooting for Cooling, Boiler, Water & Waste and Industrial process treatment applications
- Frequent review of agreed Key Performance Indicators with the customer in close cooperation with the Account Manager
- Execute Site Surveys, Equipment Start up and Commissioning
- Management of Repairs/Maintenance/warranty. Minor assembly operations, as required
- Retain strong verbal and written contact with different levels within the customers organization
- Support costing of contracts.
- Follow and conduct technical trainings
- Fulfill Piloting and Field trials when required. Project coordination
- Participate in the local team meetings to share best practices
- Manage differentiating sales initiatives and execute our strategy
- Participate in the local team meetings to share best practices