Site: The General Hospital Corporation
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Job Summary
The Patient Dining Associate plays a vital role in providing exceptional meal service and customer support to patients. This position ensures patients receive the correct meals according to prescribed diets, assists with menu selections, maintains nourishment supplies, and communicates important nutrition-related information to the healthcare team. The role requires strong customer service skills, attention to detail, and a commitment to patient satisfaction.
Patient Contact: Yes
Essential Responsibilities
- Prepare and deliver patient meal trays in accordance with prescribed diet orders.
- Serve coffee, tea, ice cream, yogurt, and other approved food items.
- Garnish trays, remove packaging as needed, and assist patients with opening beverages and condiments.
- Collect and return soiled meal trays after service.
- Distribute menu selection forms and explain meal ordering procedures to patients.
- Assist patients who are unable to complete menus independently.
- Communicate diet orders and meal changes to the department data center or appropriate staff.
- Verify that all patients receive the correct meal tray based on current diet orders.
- Obtain trays for new admissions and patients with diet changes.
- Utilize Excellent Encounter and customer service standards to promote a positive patient experience.
- Maintain cleanliness and sanitation of the galley area after each meal service and complete scheduled deep-cleaning assignments.
- Inventory, order, stock, and rotate nourishments, supplements, and patient service supplies.
- Discard expired nourishment items and maintain proper food safety standards.
- Support nursing nourishment areas by supplying and organizing inventory as needed.
- Develop and maintain positive working relationships with patients, nursing staff, dietitians, and coworkers.
- Communicate patient nutrition concerns, food preferences, and intake issues to the Clinical Dietitian.
- May assist with training and orienting new employees.
- Adhere to all department, hospital, safety, and infection prevention policies.
- Provide age-appropriate service and demonstrate knowledge of growth and developmental needs across the lifespan.
Qualifications
- High school diploma or equivalent preferred.
- Previous food service, patient service, hospitality, or healthcare experience preferred.
- Strong customer service and communication skills.
- Ability to work effectively in a fast-paced healthcare environment.
- Basic food safety and sanitation knowledge preferred.
- Ability to follow diet orders and maintain accuracy when delivering meals.
- Ability to lift, transport, and stock food and supply items as required.
Preferred Skills
- Patient-focused mindset with excellent interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to work collaboratively with interdisciplinary healthcare teams.
- Dependable, professional, and adaptable.
- Commitment to providing outstanding patient care and service excellence.
Additional Job Details (if applicable)
Physical Requirements
- Standing Frequently
- Walking Frequently
- Lifting Occasionally
- Carrying Occasionally
- Pushing Occasionally
- Pulling Occasionally
- Reaching Occasionally
- Feeling Constantly
- Vision - Far Constantly
- Vision - Near Constantly
- Talking Constantly
- Hearing Constantly
Onsite
273 Charles Street
20
Regular
Evening (United States of America)
Pay Range
$18.58 - $26.58/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.