Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
Some of the duties will include:
- being responsible for the organisation and quality of the room sales service by maximising the occupancy rate and the average rate per room
- collaborating closely with the Reservation Supervisor to pursue the highest profitability for the department and the hotel
- establishing excellent relations with all customers, playing an active role in ensuring customers’ loyalty
- maximising turnover of the department based on the occupancy rate and the average price of the rooms
- checking invoicing of "no-shows" and cancellations
- replying to guest's reviews and extranet messages
- helping team with creating and delivering sparkles to guests' rooms
- covering reception desk
- back office tasks
The boar crawls company career pages around the clock and emails you as soon as a new match lands, with the employer’s real posting date. No recruiter spam. Free.