As our Night Receptionist, you will be the main point of contact for guests during overnight hours, ensuring a warm welcome, efficient service, and a safe and comfortable hotel environment.
You will also be responsible for completing night audit procedures, maintaining accurate financial records, and preparing the hotel for the following day's operations.
Your Key Responsibilities
Welcome guests and handle check-ins, check-outs, and guest requests professionally and efficiently.
Provide friendly and attentive guest service throughout the night.
Perform daily night audit procedures, including verifying transactions, payments, and financial records.
Prepare and distribute daily operational and financial reports.
Handle reservations, guest inquiries, telephone calls, and emails.
Process payments and ensure accurate cashiering and billing procedures.
Monitor hotel security and follow established safety and emergency procedures.
Address guest concerns and resolve issues independently whenever possible.
Coordinate with other departments and ensure an accurate handover to the morning team.
Maintain the reception area and uphold Accor's service and brand standards.
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