Guest Service Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description - Guest Service Ambassador (GSA)

JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

Job Summary 

The GSA is responsible for delivering exceptional guest experiences at Salesforce's corporate offices by ensuring all visitors and employees are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment in support of Salesforce's operations. 

Job Responsibilities 

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals and departures 

• Manage visitor bookings using Salesforce's guest management system

• Issue and reconcile guest and employee temporary passes, liaising with security and facilities management as needed 

• Direct deliveries and manage their storage as required 

• Establish and follow protocols for welcoming media and distinguished guests 

• Monitor foot traffic and the movement of equipment and materials through the lobby 

• Manage orderly movement of people and provide support during peak periods 

• Provide general enquiries support and wayfinding assistance for the site, services, and activities 

• Maintain and update operational signage in the lobby area 

• Manage issue and reconciliation of guest and employee temporary passes 

• Upkeep and maintain the front desk and reception areas to ensure a clean, organized environment that reflects Salesforce's brand standards 

• Create work orders for custodial, maintenance, safety, and security concerns through Salesforce's designated systems 

• Collaborate with all services within the facility to ensure a safe and comfortable work environment 

• Identify potential risks and escalate appropriately to prevent privacy breaches, security incidents, or disruptions to Salesforce's operations 

Qualifications 

• Minimum 2-3 years of previous customer service, security, or hospitality-related experience 

• People Person: The best part of serving others is creating experiences for them that go beyond the expected 

• Flexibility and positive attitude in managing shifting daily priorities 

• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through spoken and written word. Fluency in English required 

• Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy 

• Working knowledge of a range of information technology tools and platforms 

• Proficiency in Google Office suite preferred

• Familiarity with guest management systems preferred 

• Ability to perform minimal physical activity such as carrying small packages and managing lobby accessories 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.