Community Ambassador - Reception

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Community Ambassador will be part of the wider Regional Workplace Experience Community and is responsible for leading the team in forging a lasting, open and collaborative relationship with clients through the delivery of a unique and authentic experience.

You will be involved in the implementation of all internal & external communication strategies and events management in collaboration with client’s leadership to drive a purposeful fusion of life and work based on authentic human experiences.

Client Engagement

• Create a fun and impactful client engagement strategy
• Engage with all guests, employees and key stakeholders
• Embed in the FM team a culture of empowerment, engagement and fulfilment.
• Work with relevant parties on space management through data analytics
• Develop client support/feedback initiatives e.g. FAQ
• Build a community of ambassadors to deliver soft services that are authentic, caring and able to provide timely services

Communication

• Lead the development and implementation of all internal communication strategies in collaboration with client leadership with a focus on improving culture and employee engagement.
• Liaison with JLL team and client on soft service delivery
• Share regular event and celebration content through client’s internal monitors, blog posts, newsletters and other communication channels.
• Adopt innovative communication strategies
• Champion monthly meetings with stakeholders to enhance relationships

Event Management

• Formulate a monthly/annual calendar of events and implementation plan
• Build and maintain Standard Operating Procedures
• Organize facilities and manage all event details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
• Providing outstanding customer service and organizing memorable events that exceed client expectations
• Propose ideas to improve event and service quality
• Events reporting and customer feedback survey
• Develop an event planning process that is simple to adopt and implement
• Assist in the coordination of event orders with clients, team and vendors
• Develop and manage the vendor network

Procurement & Vendor Support

• Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
• Assist in the procurement of consumables and services as required
• Host monthly/quarterly vendor meetings, upload minutes of meetings, action plans and improvement plans

Finance Admin Support

• Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
• JDE PO/GR, Peoplesoft invoices, Corrigo WOs, track DAS reports and submit monthly accruals report to Workplace Manager
• Ensure Finance KPIs scores are met

Risk Management

• Assist in the event risk management program
• Participate in the disaster recovery and business continuity plans as required
• Follow established escalation procedures and incident reporting procedures
• Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies.
• Achieve Key Performance Indicators and Service Level Agreement targets

Candidate Specification

Experience

• More than 5 years’ event management or front of house experience in the hospitality or real estate industry
• Impressive portfolio of previously managed events (weddings, meetings, parties, corporate events)
• Excellent time management and communication skills
• Sales skills and ability to build productive business relationships
• Ability to manage multiple projects independently
• MS Office proficiency

Task Skills

• Project management
• Planning and organizing.
• Strong social media literacy
• Customer relationship management

Personal Skills

• Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
• Confident, friendly & engaging
• Strong drive and persistence to achieve results
• Creative thinking with an open mind that is balanced by a strong sense of realism and practicality.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.