Concierge Officer

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

TITLE

Concierge Officer

 POSITION OBJECTIVES

To provide excellent customer service at a premium Grade A Office Tower

DUTIES & RESPONSIBILITIES

Customer Service:

• Greet and welcome visitors, tenants, and employees in a courteous and professional manner.
• Assist with inquiries, provide information on building facilities, services, and amenities.
• Manage access control systems, ensuring only authorized individuals enter the building.

Tenant and Visitor Assistance:

• Effectively handle a wide range of concierge requests and enquiries
• Assist with issuing building access cards, parking permits, or other necessary documents.

Administrative Support:

• Receive and distribute mail, packages, and deliveries promptly.
• Maintain accurate visitor logs, tenant directories, and contact information.
• Coordinate with building management and maintenance teams for repairs, cleaning, or other required services.
• Manage helpdesk portal/ app and emails.

Security and Safety:

• Monitor security system such as access control systems and visitor management systems to ensure the building's security.
• Respond to emergency situations promptly, following established protocols and procedures.
• Report security incidents, suspicious activities, or safety hazards to management team.

Communication and Professionalism:

• Maintain effective communication with tenants, employees, contractors, and other stakeholders via phone, email, and in-person interactions.
• Provide clear and concise information on building policies, procedures, and regulations.
• Handle sensitive information and maintain confidentiality.

Performance Indicators:

• Successful completion of scheduled activities.
• Achieve KPIs.
• Ensure that a high level of professionalism and customer service are always maintained.
• Client and tenant’s customer satisfaction.
• Meet standards and audit requirements.

Knowledge/Experience:

• Diploma or equivalent. Additional education or certifications in hospitality management, customer service, or related fields are desirable.
• Previous experience in a customer service or hospitality role is preferred, or previous experience in premium office environment.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong organizational and multitasking abilities to manage multiple requests and priorities efficiently.
• Proficiency in computer systems, building portal, app, email, and other standard office tools.
• Ability to adapt to a fast-paced and dynamic environment.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Security awareness and familiarity with emergency protocols.

Attributes/Behaviours:

• Professionalism and confidentiality: A concierge officer must maintain a high level of professionalism and exercise discretion and confidentiality when dealing with sensitive client information or requests.
• Adaptability and flexibility: The ability to adapt to changing situations and work under pressure is essential, as concierge officers often face unexpected challenges or last-minute requests.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.